SHIPPING & PICKUP
Shipping and Pickups
Due to a global supply chain shortage for key ingredients in extended release heat packs, Madison Cricket Farm will resume shipping in the spring.
In the meantime, we offer pickup at our DeForest, Wisconsin location, Monday-Friday, 10:00 AM - 4:00 PM, and at select retailers.
LIVE DELIVERY GUARANTEE
Our goal is to deliver crickets to you that are always alive and healthy. We guarantee live delivery when Express shipping is selected, and the outdoor temperature is between 25 and 90 F. Live shipping cannot be guaranteed with Ground or First Class shipping.
We will make sure you are satisfied, and should problems arise, we will do our best to fix it. Depending on the situation, this could mean a credit on your account for future orders, or a reshipment at no charge, in some cases. In all cases, loss must be reported within 48 hours of receiving your shipment.